January 24, 2018

InOut Labs 6449 Dempster St Morton Grove, IL 60053

Dear Tim Thoelecke:

Congratulations! Your company has earned the Better Business Bureau Complaint Free Award for 2017, an honor exclusive to BBB Accredited Businesses.

Your company’s commitment to customer service excellence pays dividends in many ways. We are honored to recognize your business for superior performance in the area of ethical business practices and encourage you to continue your commitment to total customer satisfaction.

Display this award with pride in your office. Also please continue to let customers know you are a BBB Accredited Business and they can be confident to “Start With Trust.”

The Council of Better Business Bureaus, our umbrella organization, has a national advertising program requirement that does not allow the Complaint Free Award to be used in any type of advertising. If you have any questions concerning these policies please contact our BBB Accredited Businesses Services Team at 312.245.2517 or e-mail [email protected]

Steve Bernas President & CEO